One owner per account
Billing and credentialing get separate managers, because they're different jobs on different clocks. You always know your payer mix, your fee schedules, and which claims are currently stuck. You reach them directly.
About IDental Billing
A US-based dental billing team, working practices in all 50 states
We handle the full revenue cycle for dental practices from Sacramento, California: insurance verification, coding, claim submission, payment posting, denial management, AR recovery, credentialing, provider enrollment, and dental medical billing. Marketing sits alongside it for practices that want the front end working as hard as the back.
Claims go out within 24 hours. Aging gets worked weekly, oldest balances first. Denials get appealed with documentation rather than resubmitted and hoped through. Every account has a named person who owns that rhythm, one for billing and one for credentialing, reachable directly rather than through a ticket queue.
98.7%
Net collection rate
98%
Clean claim rate
21 days
Average days in AR
55 days
Credentialing approval
Free AR Review
See what's still
recoverable
What We're Actually Solving
What we're actually solving
Dental billing isn't difficult work. It's relentless. Every claim carries a payer with its own attachment rules, a filing window that closes without warning, and a denial that either gets appealed properly or quietly written off at month end. Miss enough of those and a practice bleeds revenue without a single dramatic failure to point at.
The filing isn't where accounts break. Submission is the easy part, and most offices manage it. What breaks accounts is the week after: the aging report nobody opened, the appeal that needed a narrative and forty minutes, the EOB posted at 80% because it looked close enough to the fee schedule.
That work has no natural owner in a busy practice. It's the first thing dropped when the schedule fills and the last thing anyone checks. So we built the company around it. One person per account who knows your payer mix, works your aging on a set day, and picks up when you call about a claim from three weeks ago.
Standards
The standards every account
runs to
Claims out in 24 hours
Every claim gets scrubbed against that payer's rules before it leaves, not after it bounces. Attachments, narratives, and codes checked against what the payer actually requires, which is why 98% go out clean.
Aging worked weekly
Your full aging report gets reviewed on a set day, oldest and largest balances first. Nothing drifts toward a filing limit unnoticed, and denials get appealed with documentation rather than resubmitted and hoped through..
Numbers you can see
Collection rate, days in AR, denial patterns by payer, and anything we've spotted in your fee schedules. Monthly, in a report you can read, with your account manager on a call if you want one.
Practice Types
Dental billing services for solo
practices, groups, and DSOs
The work is the same at every size. What changes is how much of it there is and how many places it has to stay consistent across.
Solo and small Practices
A denied claim hits harder with less cushion behind it. Structured dental RCM catches those gaps early and hands the payer chase to us.
Group Practices
More providers mean more claims, more payer rules, and more places for revenue to stall. We keep billing consistent across the whole practice.
DSOs and Multi-location Groups
Multiple locations need one billing rhythm. We standardize claim follow-up, denials, AR, and reporting across every office.
Specialty Billing
Every specialty, billed to
its own rules
Oral surgery bills nothing like orthodontics, and neither bills like a pediatric practice running Medicaid. The codes differ, the payer requirements differ, and the documentation a payer wants for an implant looks nothing like what it wants for a molar extraction. Our teams know which is which before the first claim goes out.
Oral surgery
Orthodontics
Periodontics
Endodontics
Pediatric dentistry
Prosthodontics
Implants
Dental sleep medicine
What Runs On Your Account
What runs on your
account, and when
Billing isn't a project with an end date. It's a rhythm, and accounts fail when that rhythm breaks somewhere nobody's watching. Here's the schedule yours runs on.
Daily
Claims go out within 24 hours of coding, scrubbed against that payer's rules first. Payments post as they arrive. Underpayments get flagged the day they land rather than at month end, when the fee schedule comparison is somebody's afternoon job.
Weekly
Your full aging report gets worked on a set day, oldest and largest balances first. Denials from that week get appealed with documentation attached. Nothing drifts toward a filing limit without someone seeing it.
Monthly
Collection rate, days in AR, denial patterns by payer, and anything we've spotted in your fee schedules. Your account manager walks you through it if you want the call.
Credentialing runs on its own clock, in 55-day cycles rather than weekly ones, which is why it gets a separate manager.
What We Don't Do
What we don't do
Most of what makes a billing relationship work is what isn't in it. These are ours, in writing before you sign.
No long-term contract
Month to month with notice. If the collections stop showing up, you leave, and we finish the claims already in progress rather than dropping them mid-cycle.
Nothing charged on unpaid claims
You pay a percentage of what actually gets collected. A denied claim costs you nothing, which means a slow month costs you less rather than the same.
No setup or onboarding fees
No charge to migrate from another billing company, and no per-claim add-ons appearing on your first invoice.
No holding your data
It's yours. If you leave, it goes with you.
Audited Against
What we're audited against
Billing means continuous access to patient records and payment data, not a one-time handover. That access is worth auditing, so we are.
SOC 2 Type II
An independent auditor tested our controls over a period of months rather than at a single point in time. Type II confirms the safeguards held up in daily operation, which is the distinction that matters between the two audit types.
ISO 27001
The international standard for information security management, audited against the same framework banks and hospitals are held to. It covers how data is stored, who can reach it, and what happens if something goes wrong.
HIPAA and your BAA
A Business Associate Agreement is signed before we access a single record, in writing rather than implied by a service agreement. Every process that touches patient data runs under HIPAA safeguards.
Access you control
Role-based permissions you set and can revoke at any time. You decide who on our team sees what, and access ends when the relationship does.
Free Billing Review
Send your aging report and see what's recoverable
A billing specialist reviews your claims, aging, and collections, then tells you where revenue is stuck and what we'd fix first. No cost, and you keep the analysis whether you hire us or not.
98.7%
Net collection rate
98%
Clean claim rate
24 hrs
Claims filed
SOC 2
Type II certified