Terms and Conditions

1. Introduction

Welcome to identalbilling.com. These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://identalbilling.com, along with any related services offered by iDental Billing (“we,” “us,” or “our”), including dental credentialing, contracting, medical and dental billing, and revenue cycle management (RCM) services. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services Provided

iDental Billing offers dental billing and revenue cycle management services, which may include insurance verification, claims submission and follow-up, payment posting, credentialing and contracting support, accounts receivable management, and related administrative services for dental practices. The specific scope of services provided to a client is governed by a separate service agreement between the client and iDental Billing; these Terms govern use of the website itself.

3. Eligibility

Our website and services are intended for use by dental practices, healthcare professionals, and authorized business representatives. By using our website, you represent that you are at least 18 years old and have the authority to agree to these Terms on behalf of yourself or the organization you represent.

4. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, this website by any third party. Prohibited activities include, but are not limited to:

Attempting to gain unauthorized access to our systems or another user’s account
Uploading or transmitting viruses, malware, or other harmful code
Using automated means (bots, scrapers) to access the website without our consent
Misrepresenting your identity or affiliation with any person or entity

5. Protected Health Information (PHI) and HIPAA

In the course of providing billing and revenue cycle management services, iDental Billing may create, receive, maintain, or transmit Protected Health Information (PHI) on behalf of client dental practices. Where applicable, this relationship is governed by a Business Associate Agreement (BAA) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Nothing on this website should be submitted as PHI unless done through a secure, designated channel approved by us.

6. Fees and Payment

Fees for services provided by iDental Billing are set out in the applicable service agreement with each client and are not published on this website. Any billing disputes should be directed to your account representative or to the contact information listed below.

7. Intellectual Property

All content on identalbilling.com, including text, graphics, logos, and software, is the property of iDental Billing or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by iDental Billing. We are not responsible for the content, privacy policies, or practices of any third-party websites.

9. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. iDental Billing does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, iDental Billing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

11. Indemnification

You agree to indemnify and hold harmless iDental Billing, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review it at https://identalbilling.com/privacy-policy.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable state in which iDental Billing operates, without regard to its conflict of law provisions.

14. Changes to These Terms

iDental Billing reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following any changes constitutes acceptance of the revised Terms.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at: